Back Office Modernization in the Age of Digital Transformation

As businesses continue to utilize digitalplatforms to remain competitive and improve the customer journey, we’re seeing an alarming tendency that harms legacy organizations in Honolulu who’ve been working with the same protocols and technology for a long time.

When organizations begin the trek toward Digital Transformation, they tend to concentrate on customer-facing departments like Marketing, Sales, and Customer Service and neglect the Back Office. While it’s important to improve the customer journey and properly market your services, forgetting about other departments that also help customers, merchants, partners, and workers can hurt your ability to provide a efficient experience for everyone involved.

Our View

In our humble opinion, the Back Office is the cornerstone of your organization. If your system creates slow downs, the yield of your entire company deteriorates. For example, let’s say a organization brings on a new client in minutes but requires a long time to bring on a new employee or partner. That’s a problem because both your employees' abilities and your supplier’s products play a important role in providing exceptional service to the customer. Therefore, if those pieces are not operating smoothly, your customer is ultimately who pays the price. Your Front Office can only be as efficient as your Back Office, and both must be included in a strategic digital transformation.

The Digital Back Office

Connected Systems

Systems are unified intuitively to support the user experience for your staff, making it more efficient for knowledge workers to use more than one system. By aligning systems so that they’re interacting with one another, knowledge workers can avoid double work, make better choices, and focus on more critical tasks.
Purpose Driven Processes

Doing it the way you’ve always done it is no longer a good reason for dodging change in your company processes. This unyielding attitude is harmful to any digital transformation or modernization endeavor and should be resolved through education on creating task competence and change administration. Every job should have a stated goal, require the least manpower, and be aligned with this strategic initiative.
A Seamless Experience

It’s just as important for your staff, partners, and merchants to have a pleasant user experience as it is for your customers. Eliminating inefficient tasks should be your first priority, particularly when onboarding new employees. In the era of digital transformation, a tedious onboarding work flow could threaten the livelihood of your entire organization.
Cloud, SaaS, Hybrid Transition

While Cloud and SaaS tools are increasing in utilization, companies are migrating more and more to Cloud and Hybrid architectures and pulling out legacy systems to remain cost-effective and efficient.
Security Expectations

Your customers, employees, suppliers, and partners all expect you to have state-of-the-art security protocols in place that minimize the possibility of a breach. Knowledge is power in the this digital age and your business will be expected to keep it safe without sacrificing the user experience.
Intelligent Decision-Making
Organizations should make data-centric judgments while using Business Intelligence applications that empower decision-making with a 360-degree view that leverages multiple data origins and tools.
Task Automation

In the age146] of Intelligent Automation and Machine Learning, handling invoices or purchase orders should need minimal manpower. Mundane processes should be automated so that human assets can focus on the most important tasks.